UPDATE: FAQs and the latest on BT Landlines

FTTP BROADBAND

Progress with current Phase 1
All premises, except the following, are now ready for you to order a fibre service. OpenReach tell us these will be commissioned by end November 2018.

•    Those in Garbat affected by the delay due to Forestry Commission wayleaves – work now underway
•    All premises from Lochluichart to Achanalt inclusive – work continuing


GDB still has not received several selfdig grant applications. 

The deadline for getting these paid is end December 2018. 


Phase 2
GDB is working with property owners and OpenReach on Strathvaich, Luib, Badavanich / Lubmore and Fannich / Aultdearg.

•    Contracts are in discussion for Strathvaich and Luib
•    Badavanich / Lubmore will be a satellite or network solution, not fibre.
•    Fannich / Aultdearg discussions are ongoing 

GDB is working to have solutions for these premises by end 2018. But it depends on how quickly OpenReach can provide costs and contracts.

The intention is to apply for LCT funding in the December 2018 round where possible.

Phase 3
This phase involves 16 premises in all, those in Strathgarve and four properties between Gorstan and Garve.
GDB has walked through these premises with OpenReach. They have said that they will give us a plan, contract and price for these premises by end March 2019. If this is achieved, GDB will apply to LCT for funding in the March 2019 round.


CHOOSING AN INTERNET SERVICE PROVIDER

Many folks are now choosing an ISP. Some have had a smooth experience, for others it’s been more challenging.  Issues have arisen because of:

-    advice originally sought by individuals from Openreach has not been deliverable in practice
-    incorrect assumptions about what a new fibre service / provider might deliver     

Deciding on a new service can be complicated. There are several providers, different services, various bundles, and a myriad of deals. And that’s before you consider what to do about broadband, line rental, linked TV, linked mobile, office facilities etc.

Everybody is different.  

OpenReach is only about the delivery of fibre infrastructure to your door.  They can point you to suppliers, but they cannot give you specific reliable advice – even about BT.

You can only get this advice by talking to your existing and new providers. And being clear about what you want from a new provider ie broadband, TV, mobile, landline etc.   

So,
-    be clear about what you want from a service / provider
-    talk in detail to your existing and new providers to see if you can get it  https://tinyurl.com/FibreProviders
-    if you cannot, then find a compromise or a route that takes you to what you want over say the next year
-    AND ONLY THEN, sign up with a new provider

 

THE LATEST ON BT LANDLINES

GDB has received further information from BT about BT Landlines. The issue is whether a BT landline number can be transferred to your new fibre service supplier (ISP).  (Covered in our FAQs in May – see on this website, or at garve.org).

The Achnasheen and Garve exchanges were upgraded to provide this transfer facility on 26 October 2018.

BUT BT is not allowing us to do this yet because it seems they have teething problems elsewhere with the technology, and they want to link it to a general approach of getting rid of copper wire.

And other providers, eg Zen, do not offer telephone over fibre yet – they may do in future. 

Therefore, in the short term it WILL NOT be possible to transfer a BT landline number to your new ISP. 

Your options for a phoneline now are therefore 

•    Keep your existing BT copper landline and telephone number (with its line rental). You will need a broadband only service from your new ISP.
•    Get a broadband only service from your new ISP, ditch your BT landline and line rental, and rely only on your mobile.
•    For techno diehards, it appears to be possible to get your landline ported to fibre through another third- party provider, not your ISP or BT. See the following:


https://basichelp.sipgate.co.uk/hc/en-gb/articles/204155912-Porting-my-existing-telephone-number-to-sipgate-basic
https://www.sipgatebasic.co.uk/callpackages
https://www.sipgatebasic.co.uk/tour

This is the most up-to-date information that GDB has currently. As ever, though, please check all these details out with your new provider – and get what they say they can offer you in writing before signing up!  



SHARE YOUR EXPERIENCE

If you have had an issue moving over to fibre, then please sign up to the community hub website garve.org  and post your issue and how you have got around it. Other people will benefit from your experience.

But please – no rants! Keep it constructive.

Please also share your experience of having fibre broadband and what difference it has made to your on-line life.

MORE FAQs on this site, at: https://www.achnasheenandgarve.com/2018/05/update-3-faqs.html

 

Your GBD team - 1 November 2018